Last updated: October 15, 2026 · Method Biolabs LLC
We want the policy to be readable, so here it is in plain terms first: if we got it wrong, we fix it at our cost. If the product is fine and you simply changed your mind after it shipped, we cannot take it back, because a research material that has left our control can never re-enter our chain of custody.
Canceling before dispatch
Email us before your order is dispatched and we will cancel it and refund in full. Same-day dispatch means this window can be short, so contact us as soon as you know.
Returns
We do not accept returns of delivered products. Once a research material leaves our custody we cannot verify how it was stored or handled, and we will not resell it to anyone. This is a safety and integrity position, not a commercial one.
The exceptions below are not returns. They are our errors, and we make them right.
When we refund or replace
| Situation | What we do | Tell us within |
|---|---|---|
| Wrong item shipped | Replace or refund in full, our cost | 7 days of delivery |
| Item missing from the order | Ship the missing item or refund it | 7 days of delivery |
| Arrived damaged | Replace or refund in full | 48 hours of delivery, with photos |
| Confirmed lost in transit | Replace or refund in full | 7 days of the expected delivery date |
| Product does not match its published certificate of analysis | Full refund, and we investigate and publish the outcome | 30 days of delivery |
Shipping protection
Shipping protection is optional and costs a small fee per order. It is already switched on at checkout, and you can switch it off there before you pay. If a protected package is reported stolen after delivery, or is lost or damaged in transit, we reship it right away at no cost, without waiting for a carrier claim or investigation. Tell us within 7 days of the delivery scan or the expected delivery date. Orders without shipping protection keep every promise in the table above.
How refunds are issued
Refunds go back to the original payment method. We process them within 5 business days of approving the request. How long it then takes to appear depends on your bank, typically 3 to 10 business days. We cannot speed that part up.
What we do not refund
- Change of mind after dispatch
- Degradation caused by storage or handling after delivery outside the stated conditions
- Shipping charges on orders returned as undeliverable due to an address error
- Any order where the product was used outside laboratory research
Chargebacks
If something has gone wrong, contact us first. We answer within one business day, and a problem is almost always faster to fix by email than through your bank.
Filing a chargeback without contacting us costs us the disputed amount plus a fee, and it takes far longer than emailing us would. We will supply the processor with order records, delivery confirmation and correspondence. We may decline future orders from an account that has filed a chargeback without first raising the issue with us.
Contact
support@methodbiolabs.com · Method Biolabs LLC
