Last updated: October 15, 2026 · Method Biolabs LLC
Most problems are a wrong item, a delayed carrier, or a misunderstanding about what we sell. All three are faster to fix by email than by any other route. This policy sets out the order we ask you to follow.
Step 1: Contact us
Email support@methodbiolabs.com with your order number and what went wrong. We acknowledge within one business day and aim to resolve within five business days.
Include where relevant: order number, the item affected, photographs of the packaging and contents, and the tracking number.
Step 2: Escalation
If you are not satisfied with the first response, reply and ask for it to be escalated. An escalated matter is reviewed by the owner, not by support, and you will have a decision within five further business days.
Step 3: Before a chargeback
If you are considering a chargeback, tell us first. We will either resolve it or explain clearly why we believe the charge is correct, with the records behind that view.
We are not trying to talk you out of a remedy you are entitled to. We are asking for the chance to give it to you directly, which is faster for both of us.
Step 4: Formal resolution
If a dispute cannot be resolved between us, it is governed by the law set out in our Terms of Service. Both parties agree to attempt good-faith negotiation for at least 30 days before commencing any formal proceeding.
What we commit to
- Acknowledge every message within one business day
- Never ignore a dispute or let it go quiet
- Keep complete records of every order and every exchange
- Tell you plainly when we think we are wrong, and fix it
- Tell you plainly when we think we are right, and show you why
Contact
support@methodbiolabs.com · Method Biolabs LLC
