Email support
- Typically replies in under 2 hours
- Order status and tracking
- Lots and certificates
- Damaged, wrong or missing items
Response time: Typically under 2 hours
How can we help?
Questions about an order, a lot certificate or shipping. Every message is read and answered by a person at Method Biolabs, never a bot.
Looking for your order?Your tracking link is in your dispatch email, and in your account.Get in touch
Three ways to reach us.
Send a message
Use the form on this page. Every message is saved on our side the moment you send it, so nothing gets lost in an inbox.
- No account needed
- We reply to the email you give
- Works from any phone
Institutional and bulk
Labs, universities and research groups: quantities, lots and invoicing.
Request a quote- Support hoursMonday to Friday, 9am to 5pm Pacific
- Response timeTypically under 2 hours
- Orders shipMonday to Saturday, before 6pm PST
Message us
Write to a person.
Include these and we can answer in one reply:
- Your order numberIt is in your confirmation email.
- The lot numberFor any question about a certificate.
- Photos, if something arrived damagedReply to our answer with them, within 48 hours of delivery.
Message received.
It is saved on our side, and a person replies to the email you gave, typically in under 2 hours during support hours. Check your spam folder if you do not see our reply.
Back to the catalogThat did not go through. Check the fields and try again, or email support@methodbiolabs.com.
Too many messages from this connection in the last hour. Please email support@methodbiolabs.com instead.
Quick answers
Maybe it is already answered.
How do I track my order?
Your tracking number is emailed when the label is created. It can take up to 24 hours to show movement. If it still shows only “Label created” after two business days, tell us and we chase it with the carrier.
When will my order ship?
Orders paid before 6pm PST (9pm Eastern), Monday to Saturday, ship the same day. Later orders ship the next shipping day, so Saturday evening and Sunday orders ship Monday. Public holidays move to the next shipping day. Tracking is emailed when the label is created.
What if my order arrives damaged or wrong?
Email support@methodbiolabs.com with photos of the packaging and contents. Damaged on arrival: within 48 hours of delivery. Wrong or missing items: within 7 days of delivery. We replace or refund in full, at our cost.
Can I change or cancel my order?
Email support@methodbiolabs.com before your order is dispatched and we cancel it and refund in full. Orders ship the same day, so write as soon as you know.
Is the certificate for the lot I receive?
Yes. Certificates are issued per lot, not per product. They are coming soon: as soon as a lot’s results are in, its product page links the report for that lot, and the lot number opens it.
How do I pay?
By PayPal, Venmo, card (Visa, Mastercard, American Express, Discover), Apple Pay or Google Pay. You type your card into a secure card field on our checkout page, held by our card processor, so card details never touch this site. Apple Pay and Google Pay show on devices that have them.
What can support help with?
Orders, payment, shipping, lots and certificates. Every product is supplied for laboratory research use only, and we do not provide dosing or protocol guidance through any channel.
Hours and shipping
Support
Mon to Fri 9am to 5pm PT
Typically replies in under 2 hours
Shipping
Mon to Sat before 6pm PST
- Mon, ships
- Tue, ships
- Wed, ships
- Thu, ships
- Fri, ships
- Sat, ships
- Sun, no shipping
