Last updated: October 25, 2026 · Method Biolabs LLC
This policy explains what personal information Method Biolabs LLC collects, why, who we share it with, and what control you have. It applies to methodbiolabs.com and to orders placed with us.
1. What we collect
You give us directly: name, email address, phone number, company or institution, research field, billing address, shipping address, order contents, the account created with your first order, and any information you include in a support message.
Collected automatically: IP address, browser and device type, pages visited, referring page, and timestamps. This comes from server logs and analytics.
From our payment processors: confirmation of whether a payment succeeded, the card brand, the last four digits, and the result of address and security-code checks. If you pay with PayPal or Venmo, PayPal also shares your name, email address and shipping address with us so we can ship the order.
Address suggestions: when you type your address at checkout, what you type is sent to Google Maps Platform, a service from Google LLC, to suggest matching addresses. Nothing else about you is sent with it.
Partner referrals: if you arrive through an affiliate partner’s link or use a partner’s code, GoAffPro, our affiliate platform, records the referral (the link or code, the order number and its total) so the partner can be credited.
We never see or store your full card number. Card details are entered in our card processor’s secure card fields, or in Apple Pay, Google Pay or PayPal’s own payment windows, and are held by them. They do not reach our servers.
2. Why we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Processing payment, picking and packing, shipping, delivery updates |
| Customer support | Answering questions, handling returns and delivery problems |
| Fraud prevention and security | Screening orders, investigating chargebacks, protecting the site |
| Legal and compliance | Records we are required to keep, responding to lawful requests |
| Improving the site | Understanding which pages are used and where checkout fails |
| Marketing, only with consent | Email updates you have specifically opted into |
| Emails about an order you started or placed | If you enter your email at checkout and do not finish, a few reminders about that order. After an order, two short follow-ups about it: where to find its certificate, and one question. Every one has an unsubscribe link. |
We do not sell your personal information. We do not share it with data brokers.
3. Who we share it with
Only service providers who need it to do their job for us, and only for that purpose:
- Payment processing: our card processor and PayPal, to take payment and manage disputes
- Shipping carriers: to deliver your order
- Hosting and infrastructure: to run the site
- Email delivery: to send order confirmations and, if you opted in, updates
- Analytics: to understand site usage
- Address suggestions: Google Maps Platform, to suggest addresses as you type at checkout
- Affiliate tracking: GoAffPro, to credit partners for the orders they refer
We also disclose information where required by law, to respond to a lawful request, to enforce our Terms, or to protect our rights, property or safety.
4. Cookies and analytics
We use cookies that are necessary to run the site (your cart, your session, security). You can block or delete cookies in your browser. Blocking necessary cookies will break checkout.
Our email platform sets a cookie that links site visits to the email updates you opted into. It is not used for advertising.
If you arrive through an affiliate partner’s link, GoAffPro sets a cookie that remembers which partner sent you, for up to 90 days, so their referral is credited if you order. It is not used for advertising.
We also use Google Analytics, a service from Google LLC, to understand how the site is used: which pages and products are viewed, what is added to the cart, and completed orders (order number, products and total). Google Analytics sets its own cookies and receives your IP address and basic device information. We do not send it your name, email, address or payment details, and Google signals and ad personalization are switched off. How Google uses this information. You can opt out with Google’s opt-out browser add-on.
We also run our own first-party analytics on this site. It sets two cookies, mhq_v and mhq_s, which hold a random visitor ID and a random session ID. It records the pages and products viewed, searches, cart and checkout steps, time on page, how the visit arrived (the referring site or a campaign tag) and the device type. If you create an account, sign in or place an order, your visits are linked to that account or order. It does not store your IP address (a one-way coded form is held for 10 minutes only to block abuse), the data is not shared with any third party, and visit records are kept for up to 400 days, then deleted. If your browser sends a Global Privacy Control signal, it does not record your visit.
Our hosting platform also counts visits with Gauges, a traffic statistics service, which receives standard browser information such as your IP address, browser type and the pages you view.
5. How long we keep it
Order and transaction records: as long as required for accounting, tax and dispute-resolution purposes. Your account: until you ask us to close it, apart from order records we must keep. Support correspondence: while it remains useful for servicing your account. Marketing contact details: until you unsubscribe. Analytics: visit records from our own analytics for up to 400 days, then deleted. Other analytics in aggregated or de-identified form.
6. Your choices and rights
- Access, correction, deletion: email us and we will respond within a reasonable period. Some records we must keep for legal reasons, and we will tell you if that applies.
- Marketing: unsubscribe from any marketing email using the link in it, or email us. Order and delivery emails are transactional and are not affected.
- Do not sell: we do not sell personal information, so there is nothing to opt out of.
Depending on where you live you may have additional statutory rights. Contact us and we will honor what applies.
7. Security
We use HTTPS across the site, restrict access to order data to people who need it, and keep card data out of our systems entirely by using our processors’ secure card fields and payment windows. No system is perfectly secure and we cannot guarantee absolute security.
8. Children
The site is not directed to anyone under 21 and we do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.
9. International
We operate from the United States. If you order from outside the US, your information will be processed in the US.
10. Changes
We will post updates here and change the date above. Material changes will be highlighted.
11. Contact
Privacy questions: support@methodbiolabs.com · Method Biolabs LLC
